The African continent had to adopt globally acceptable standards of handling mail otherwise the global postal industry would be weaker in the continent, yet the postal operation is a network across continents. The Universal Postal Union (UPU) committed resources to help the region in various ways, including strategic regional quality of service projects.
A checklist of quality pointers was developed at global level, reviewed whenever required, to use as a benchmark for the ultimate. Even though it is not an ISO certification but the checklist does not compromise on any quality feature for any reason. The target is largely on international mail handling, including parcels and registered items. All countries should comply and not, they are scored low and it is a public notice to all operators.
This exercise has help African postal administrations to improve its quality a lot. Rest assured when sending your item through the post office that the global eye of UPU is watching the operators and therefore your item is in good hands.
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